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Tel.: +49 152 0 71 66 811
E-Mail: admin@aracord.com

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Plattform der EU-Kommission zur Online-Streitbeilegung: https://ec.europa.eu/consumers/odr

For the out-of-court settlement of consumer disputes, the European Union provides an online platform ("ODR platform"). We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

Nevertheless, we declare that we are willing to participate in a dispute resolution procedure before this consumer arbitration board.

Malaga / España
Furthermore, the aforementioned platform of the EU Commission for online dispute resolution can be used for the settlement of disputes.

Citation for images

Motorcycles on banner: Unsplash :: Beautiful free images

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.